Returns & Complaints

At Easywear we always do our best to offer high quality products and a service you can trust. If you are not completely satisfied with your purchase, we are happy to assist you with returns and complaints according to the guidelines below.

Returns

For you as a corporate customer
You can return stock items under the following conditions:

• You need to contact our customer service via email within 8 days of receiving the delivery.
• The products must be unused, in original packaging and in saleable condition.
• Only standard items are accepted for returns. Unfortunately, we cannot accept custom-ordered items, such as those with prints or embroidery.
• Food products and custom-made items cannot be returned.
• You are responsible for return shipping, which varies depending on the amount of goods being returned.

Please note that you are responsible for any loss in value if the products are handled more than necessary to check their condition and function. If we have made a mistake, we will cover the cost.

For you as a private customer
If you are shopping as a private individual, you have the right to cancel your purchase within 14 days according to the Distance Contracts Act.

• You are responsible for the return shipping, which depends on the quantity and size of the goods you are returning.
• You are responsible for any loss in value if the goods are handled more than is necessary to determine their condition and function.

In the event of any errors on our part, we will of course take care of the costs.

How to return

If you would like to return an item, please contact our customer service via email. Please provide your order number and a brief description of the items you would like to return.

Please pack the goods properly to avoid damage during transport. You are responsible for arranging and paying for the shipping. We recommend that you use a trackable shipping service so that you can be sure that the goods reach us.

Complaints

If you receive a damaged delivery or a product that does not meet expectations, you are welcome to complain.

• If the delivery has been damaged during transport, please note the damage upon receipt and contact us immediately. Please attach pictures or video showing the damage.
• For other faulty goods or incorrect deliveries, you need to make a complaint within 8 days of receiving the goods.

If a product has a manufacturing defect, does not correspond to the description or has any other deviation that is not due to normal wear and tear, we will resolve it through repair, replacement or refund.

How do you advertise?

To complain about an item, send an email to our customer service. Please provide your order number and a description of the problem. If it is a damage or discrepancy, please attach pictures or video showing the error.

We will handle your complaint as quickly as possible and get back to you with a solution that best suits you.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order has not arrived after two weeks, please contact us and we will look into the details.